What is your contact information?
- Website Issues or Questions: websupport@bannersolutions.com
- Customer Service: customerservice@bannersolutions.com
- Technical Sales/Support: sales@bannersolutions.com
- Large Quantity Quotes or Project Estimates: quotes@bannersolutions.com
How do I become an approved customer?
How do I check pricing and availability or request a quote?
How do I check pricing for stocked items?
Product is available if “In Stock” is shown on the product item page. Unless otherwise noted, manufacturers’ list prices are shown for each item on this website. For discounts or buying program pricing, please login and click on the button “Click here to see your price” for the item you wish to purchase” or contact a Banner Solutions representative. All prices are subject to change without notice and are not guaranteed.
How do I check prices or order a non-stocked item?
How do I find specification sheets and templates for an item?
How do I place an order?
Banner Solutions only sells to customers who have prequalified and been issued a Customer ID number. (See item #1) Once obtained, register and place your orders online or by calling our technical sales team at 888-653-0669.
How can I check the status of open orders?
To check the status of an open order, simply hover over the user icon in the top right-hand pane and select My Orders from the drop-down this will take you to the orders that you have placed.
Why can't I see all of the orders for my company?
How do I cancel an order?
Once an order is placed, it begins processing right away. If you need to cancel, please call Banner Solutions immediately. Our automated system moves orders quickly, so we may not be able to cancel once processing has started. Cancellation of factory-ordered Product, whether shipped or not, will be determined by the manufacturer of the Product and is subject to penalties or fees.
What are your payment policies?
Terms are net 30 days from date of invoice, upon approval of credit by Banner Solutions. No shipments will be made unless your account is current. All C.O.D. shipments exceeding $2,000 will be shipped C.O.D. CASHIER’s CHECK. We accept Master Card, Visa, or American Express on all material purchased at standard book pricing.
What is your return policy?
How do I request a return?
Login to BannerSolutions.com and navigate to the “My Orders” section to locate the order. Click the View Details (eye icon) and scroll to the bottom of the order page to select the Request RMA (Return Merchandise Authorization) button. Follow the onscreen requirements to initiate your return request. Our Customer Service team will review your request and provide you with the required next steps.
What is your cancellation policy?
Once an order is placed, it enters processing immediately. If you need to cancel an order, please contact the Banner Solutions Customer Support team as soon as possible. An email from Banner Solutions will serve as official confirmation of your cancellation.
Because our automated system processes orders quickly, cancellations cannot be guaranteed once fulfillment has begun. For factory-ordered products, cancellation—whether shipped or not—is subject to the manufacturer’s approval and may result in penalties or fees.
What is your freight policy?
If you have an open account, Banner Solutions will prepay ground freight on shipments within the continental United States on all orders exceeding $750 net to one destination via the carrier of our choice. If the order is less than $750, standard carrier rates apply. Direct shipments must meet the manufacturer freight policy to qualify for prepaid ground freight. All orders include a handling charge of $5.95. All goods are invoiced FOB Kansas City, MO; Longwood, FL; Urbandale, IA; Tualatin, OR; Anaheim, CA; Elizabethtown, PA; Fort Worth, TX; Houston, TX; Everett, WA; Charlotte, NC (depending on the location from which the product is shipped).
Product will be shipped to the address requested on customer purchase order. All shipments are made pursuant to a shipment contract with an independent carrier not affiliated with, or controlled by, Banner Solutions. Therefore, Banner Solutions is not accountable for the delivery service. However, our customer commitment includes assistance in filing any carrier claims for damaged or lost shipment. Claims must be initiated within two weeks of delivery (or expected delivery in the case of lost shipment).
Banner Solutions in no event shall be liable to you for any damages, whether direct, indirect, incidental, consequential, special or otherwise, because of any failure to fill orders, delays in shipment or delivery, or any error in the filling of orders regardless of the cause therefore.
What is an Oversize Item Charge?
All oversize items as defined by FedEx, are subject to an Oversize Item Charge of $180.00. To make sure our customers are aware of when and where this charge will apply, our technical sales team will communicate any oversize items during the order process and our website will denote these items on the product details and checkout pages.
What size products are "Oversize"?
As defined by FedEx, a package weighing 150 lbs. (68 kg) or less and measuring greater than 130 inches (330 cm) in combined length and girth will be classified by FedEx Ground as an “Oversize” package. All packages must have a combined length and girth of no more than 165 inches (419 cm). These products are noted as such on the Product Detail pages throughout our site.
Who do I pay/where do I send my invoices?
All payments should be made to Banner Solutions and sent to:
Banner Solutions
PO Box 954589
St Louis, MO 63195-4589
What do I do if I have a problem with my purchase?
How do I contact my sales rep?
How do I add/remove/change a user on our account?
How do I become and Administrator for my Account?
How do I update my contact information?
Has your contact information changed? Is this good for H.L. Flake and its customers?
Where do I find my credit application?
A credit application may be found via the “apply for one” link on the Registration page of this site.